Manager - Operations (MOA Pasay) | Onsite

Philippines·PasayFull-timemid

OtherManager

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Quick Summary

Key Responsibilities

Lead, motivate, and manage a team to achieve performance and quality objectives. Conduct regular coaching sessions, one-on-one reviews, and performance discussions. Monitor productivity, quality,

Requirements Summary

Education: College Graduate. Work Experience: Minimum of 2 years People Management. Responsibilities: Lead, motivate, and manage a team to achieve performance and quality objectives.

Technical Tools

OtherManager

Requirements

~1 min read

Education: College Graduate.
Work Experience: Minimum of 2 years People Management.

Responsibilities

~1 min read

→Lead, motivate, and manage a team to achieve performance and quality objectives.
→Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
→Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
→Manage customer and client escalations and ensure timely resolution.
→Identify performance improvement opportunities and execute action plans.
→Collaborate with cross-functional teams to streamline processes and improve service delivery.
→Oversee workload distribution, queue management, and resource allocation.