Scheduling Analyst (Makati) | Onsite

Philippines·Makati CityFull-timemid

OtherAnalyst

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Quick Summary

Key Responsibilities

Create and refine dynamic scheduling processes that maximize workforce efficiency and boost productivity. Assess staffing demands and predict upcoming scheduling needs to stay ahead.

Requirements Summary

At least 12 months of proven experience in scheduling or workforce management in the BPO sector With at least a senior highschool diploma Exceptional analytical, organizational,

Technical Tools

OtherAnalyst

Responsibilities

~1 min read

→Create and refine dynamic scheduling processes that maximize workforce efficiency and boost productivity.
→Assess staffing demands and predict upcoming scheduling needs to stay ahead.
→Work closely with operations and HR teams to ensure schedules perfectly align with recruitment and training plans.
→Proactively monitor and adapt schedules in real-time to effectively handle any changes and resource challenges.
→Produce insightful reports on scheduling performance, workforce utilization, and key metrics.
→Suggest innovative strategies to continuously improve scheduling effectiveness and elevate service quality.

Requirements

~1 min read

At least 12 months of proven experience in scheduling or workforce management in the BPO sector
With at least a senior highschool diploma
Exceptional analytical, organizational, and problem-solving capabilities
Highly proficient in scheduling software and Microsoft Excel to streamline processes
Willingness and ability to work onsite in Makati with flexible working hours
Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting