Administrative Assistant (Remote within Luzon island, Cebu City, Davao City and Iloilo City)

TaxValet is looking for an Administrative Assistant to help our teams eliminate the hassle and risk of sales tax. You’ll be using your project management and attention to detail skills to assist all teams at TaxValet. This will be a highly collaborative role and will involve working, to some degree, with every team at TaxValet. 

As the Administrative Assistant at TaxValet, the work you'll do day-to-day will likely change. But at the end of the day, it all comes back to doing what you're great at—providing friendly and effective internal support. That way, the TaxValet team can stay focused on what they're great at (delivering an incredible sales tax service for our clients). You'll work with almost every team at TaxValet, including the leadership team, to help us eliminate the hassle and stress of sales tax for our clients.

In time, you’ll be the go-to person for many vital processes at TaxValet including: managing our email ticketing system, client billing system management, and executing various forms necessary for our client work to be completed in a timely manner (such as Power of Attorney forms.) 

Don’t worry—we’ll provide lots of training and help along the way. Your attitude and potential is much more important than your current knowledge and experience.

• 5 years minimum of administrative or executive assistant experience
• Great English proficiency
• Comfortable talking on the phone and through email.
• Positive references from past supervisors.

• You identify as a self-starter and always show initiative to get work done even without constant supervision.
• You have high attention-to-detail and are a perfectionist at heart. 
• You don’t waste time on frivolous activities. You manage an ever-changing calendar with ease due to your excellent time management skills. 
• You are always eager to learn new skills and technologies.
• You hate being bored and feel excited by new challenges. 
• When you read over TaxValet’s core values, you feel excited and inspired at the thought of embodying them every single day. 

Please note that the final step before being hired is for you to arrange reference calls with your former managers and others. 

• →Managing All Administrative Tasks Related to Existing Clients of TaxValet. You support the Client Tax Specialist Team with specific administrative tasks relating to ongoing support of clients with TaxValet. This includes managing a client account in our custom software, adding the client’s information to internal systems, reaching out to the client for feedback on our process and much, much more. 
• →Manage Billing Support and Price Increases. You are the company's point person on all things related to client client subscription pricing. This includes reaching out to clients if their account is due for a price increase, monitoring and keeping track of our price increase system, and identifying and working with clients granted extended contracts.
• →Time Tracking Support. You will be the primary resource for time tracking knowledge. You will support the teams in making sure they understand how to properly time track and you will review their tracking regularly to make sure everyone is compliant. 
• →Assist with Creating Time Sensitive Paperwork. You'll be a critical part of ensuring our clients' compliance needs are covered by drafting various forms for signature. 
• →Other Administrative Tasks As Assigned By Your Manager. 

No surprises here! After a year on the job, you’ll be measured by these specific outcomes:

• Timely Completion of Administrative Tasks. 100% of tasks have been completed on-time. 
• Timely Completion of Price Increase Correspondence. All client communication regarding subscription pricing are completed on-time. 
• Education Hours. The Admin Assistant will complete 3 hours per quarter in work related education or training.  
• Quarterly Rocks. All rocks have at least an 80% completion rate for the year. 

We’d love to be in touch. Please apply online with a resume and cover letter. Each application will be reviewed with intention and care. So, the more effort you put in up-front, the higher likelihood we’ll reach out. If there’s a mutual interest, we’ll reach out to you to collect additional information. Thanks, and we’re really looking forward to meeting you.

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.

Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you.