Product Manager

About us – tbi bank is a regional challenger bank redefining financial services in Southeast Europe. With a focus on innovation and customer-centric solutions, we serve more than 2 million customers and have established a network of 30,000 checkout partnerships with retailers. As an inclusive and forward-thinking organization, we embrace the values of care and courage, supporting both our customers and partners in achieving financial flexibility. Our Buy Now, Pay Later (BNPL) solutions empower physical and online retail stores to increase sales and enhance customer purchasing power.

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  Develop and execute product strategies aligned with tbi bank’s vision and market needs.  

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  Lead the end-to-end product lifecycle: from ideation and requirements gathering to launch and continuous improvement. 

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  Conduct market research, customer interviews, and competitor analysis to identify new opportunities.

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  Collaborate with engineering, design, marketing, credit risk, compliance and operations teams to deliver high-quality products on time.  

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  Define and track key product metrics, using data to drive decision-making and product enhancements.  

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  Identify and solve performance issues, including funnel drop-offs, rising defaults.

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  Gather and prioritize customer feedback to ensure products meet user needs and regulatory requirements. 

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  Prepare product documentation, business cases, and go-to-market plans. 

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  Stay up to date with industry trends, digital banking innovations, and regulatory changes.

• 2+ years of hands-on experience in a similar role

• Strong analytical, problem-solving, and communication skills  

• Passion for innovation and delivering outstanding customer experiences

• Strong self-motivation and ability to work well in a team environment

• Experience working with cross-functional teams in an agile environment

• Ability to thrive in a fast-paced, dynamic working environment

• Fluency in Greek and English (written and spoken) 

• Proven experience as product manager, product owner, business analyst, project manager or similar role within fintech, lending or financial services or similar industries such a insurance or telecommunication

• Understanding of financial products, digital banking, e-commerce and customer experience best practices  

• A degree in Business, Marketing, Information Technology, or related field