Patient Service Specialist

We are searching for a Patient Services Specialist -- someone who works well in a fast-paced setting. In this position, you will manage and respond to all customer inquiries regarding patient accounts and ensure appropriate issue resolution. To manage the Hospital's self-pay accounts receivables to ensure continuity of cash flow and the collection of every collectible dollar with efficient account resolution.

Think you’ve got what it takes

Job Duties & Responsibilities
•    Answers telephone calls, assess needs and determines appropriate actions for account resolution
•    Accepts payment arrangements through telephone calls and in-person with guarantors or patients
•    Processes credit card payments promptly and accurately
•    Updates, maintains, and documents patient account information accurately in the appropriate hospital’s accounting/billing systems
•    Actively participates in special assignments, programs, or improvement initiatives with successful outcomes
•    Initiates contact with guarantors or third-party payors when necessary to collect on outstanding guarantor receivables
•    Analyzes and determines accounts to transfer to External Agency for additional collections follow up

Skills & Requirements
•    High School Diploma or equivalent
•    2 years customer service, business experience, preferably in a healthcare environment