Billing Support Specialist

You will play a vital role in providing top-tier service by delivering fast, accurate, and effective solutions to billing company customers. Your ability to understand customer needs and resolve issues efficiently will directly impact customer satisfaction and help meet their objectives. If you’re passionate about problem-solving, delivering exceptional service, and making a difference in a dynamic environment, this role offers the opportunity to contribute meaningfully to both customer success and business growth.

• Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Perform thorough root cause analysis for issues, identifying trends and recommending corrective actions.
• Assist users in navigating the software, managing patient accounts, and utilizing features effectively.
• Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
• Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures.
• Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams.
• Ensure strict adherence to HIPAA and healthcare data security regulations in all customer interactions and data handling.
• Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues.
• Collaborate with training teams to improve self-help documentation, FAQs, and user guides.
• Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks. 
• Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.

• High school diploma or equivalent required; associate’s degree preferred.
• 1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company.
• Experience in Medical Billing or Healthcare industry.
• Understanding of medical billing workflows, insurance claims submissions, and payment processing.
• Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus.
• Knowledge of CMS forms, payer policies, and the US Payer landscape preferred.
• Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred.
• Knowledge of HIPPA compliance and data security best practices.
• Ability to navigate and troubleshoot SaaS- based platforms and related integrations.
• Basic coding knowledge related to medical billing and claims processing.
• Understanding of claims submission and payer communications, including EDI enrollment process.
• Analytics skills to diagnose and resolve billing-related issues efficiently.
• Strong interpersonal and communication skills to support healthcare providers and billing teams effectively.
• Experience using CRM platforms such as Salesforce.
• Strong multi-tasking and time management skills.

Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com.

We get to know our customers - and their patients - and look at the world through their lens.

Healthcare is too complex. We aim to simplify it for everyone.

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

We are diverse, humble, and collaborative. We put the team first and win together.

Life is short and joy is underrated. We take time to have fun and celebrate success.

NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/

If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.

As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.