E-commerce & Web Business Analyst

• Serve as both the voice of the business and the customer in shaping the end-to-end Web and E-commerce experience, and act as a functional expert in digital platform behaviour and content operations.
• This role combines business analysis and systems analysis capabilities to translate requirements for discoverability, content, trading, and checkout flows into technically sound, scalable, and supportable digital solutions across our multi-market websites and applications.

• →Collaborate with stakeholders to elicit, analyse, and validate business needs and opportunities.
• →Translate business and product requirements into technical designs and user stories with acceptance criteria.
• →Analyse system behaviour, data flows, and interactions across platform components and services.
• →Support backlog refinement, development, testing, and UAT processes.
• →Act as subject matter expert for platform capabilities, configurations, and interfaces.
• →Facilitate workshops, user research, and process mapping activities.
• →Ensure non-functional requirements (scalability, performance, support) are captured.
• →Contribute to continuous improvement of business processes and platform capability.

• Bachelor’s degree in Business, IT, Computer Science, or a related field.
• Agile BA or Systems Analysis training preferred.

• 3+ years in business analysis, systems analysis, or digital product delivery roles.
• Experience with digital platforms, APIs, and data-driven systems in an agile environment.

• Strong requirements gathering, analysis, documentation, and facilitation skills.
• Understanding of integration, platform services, user flows, and data models.
• Ability to bridge business and technical perspectives effectively.
• Comfortable working across developers, QA, architects, and business stakeholders.

• Hybrid role with occasional workshop facilitation or stakeholder engagement required.

Pepco is one of Europe’s fastest-growing retail companies, with thousands of stores and millions of customers visiting us every month. Behind that growth, there’s a team of people who make things happen. We keep things simple, we focus on results, and we support each other to get there. At Pepco, no two days are the same. And that’s exactly how we like it.