Customer Value Architect, Analytics

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow.

Dealership Engagement

• →Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
• →Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
• →Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
• →Identify and interpret industry metrics as value realization evidence

Consultative Engagement

• →Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda
• →Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses
• →Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly
• →Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery

Platform Expertise and Scalable Delivery

• →Maintain current mastery of the Tekion platform across all relevant modules
• →Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
• →Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
• →Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply

• →Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role
• →where you owned outcomes across multiple functions
• →The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you
• →say, but because of what you know
• →Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a
• →desking tool is or what a deal jacket contains
• →Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation,
• →and guide a stakeholder to action
• →Strong Preference
• →Prior experience with Tekion or a comparable DMS at an administrative or power user level
• →Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology
• →environment
• →Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource.
• →Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI
• →Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations
• →Strong Executive Presence as they work with the top level Dealer Executives.
• →Experience accepted in lieu of degree