Product Development and Delivery Specialist -Telecel Cash

Role Purpose Drive the design, configuration, development, and delivery of Telecel Cash products and integrations, ensuring fast time-to-market, high quality, and seamless customer and partner experiences. Key Responsibilities Own the end-to-end delivery lifecycle of Telecel Cash features—from requirements to production deployment Translate business requirements into technical designs, configurations, and scalable solutions Configure wallet products, tariffs, transaction limits, and promotions in line with business strategy Collaborate with Product Owners and stakeholders to prioritize and deliver high-impact features Design, build, and optimize APIs and integrations with banks, merchants, aggregators, and third parties Ensure integrations are secure, scalable, and highly available Continuously improve integration performance and reliability Analyze technical specifications and implement system configurations and business logic Identify and drive performance optimizations and enhancements across the platform Support platform upgrades, patches, and system expansions Participate in testing (SIT/UAT), validation, and release readiness Ensure all features meet functional, performance, and security requirements before production Support CI/CD pipelines and automated deployments for faster and safer releases Provide L2 support for production issues and complex escalations Collaborate with Operations teams to resolve incidents and prevent recurrence Contribute to root cause analysis (RCA) and continuous service improvement Work closely with internal teams, vendors (e.g., platform providers), and partners to deliver solutions end-to-end Communicate technical changes, impacts, and benefits to both technical and business stakeholders Support cross-functional initiatives to improve customer experience and service delivery Support SMS, USSD, API and other messaging platforms related to mobile money services Support Middleware services related to Telecel Cash Handle escalations, upgrades, and enhancements impacting messaging channels Professional/ Technical Competencies Degree in Computer Science/Computer Engineering/ Cybersecurity/ Information Technology or related discipline / experience 5–10 years’ experience in similar role Strong understanding of mobile money / fintech platforms Experience with APIs, integrations, and microservices Knowledge of SQL, system configuration, and transaction systems Familiarity with CI/CD, DevOps practices, and automation Problem-solving mindset with focus on performance and scalability Strong stakeholder communication and collaboration skills