Temporary GS Lead Associate, CSR

Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Customer Service Representative working remotely in California, United States you’ll be a part of bringing humanity to business. #experienceTTEC 

• →Answer complex customer inquiries via phone call, chat, and/or email 

• →Conduct research to provide answers for customers to resolve their issues  

• →Lead by example and work with your team to contribute to the overall success of your client program 

• Must have an active health license
• 3 or more years of customer service plus some post-secondary education  

• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations  

• You lead by example and work with your team to contribute to the overall success of your client program 

• A solution-oriented mindset to ensure happy customers 

• Computer experience 

• For at home roles – keep High speed internet (> 15mbps) 

• Supportive of your career and professional development 

• An inclusive culture and community minded organization where giving back is encouraged 

• A global team of curious lifelong learners guided by our company values 

• Base wage starting at INSERT per hour or INSERT range per hour plus performance bonus opportunities 

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 

Visit  https://www.ttecjobs.com/en/us-employee-benefits for more information.    

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.