Customer Success Associate

The Customer Success Associate plays a key role in supporting Tendo's Marketplace providers by delivering operational assistance, maintaining provider listings, and ensuring a positive customer experience throughout the customer lifecycle. This role serves as a trusted resource for providers, helping them navigate Marketplace tools and processes while partnering closely with Sales and the Support team to drive customer satisfaction and retention.

The ideal candidate is customer-focused, detail-oriented, highly organized, and eager to build strong relationships while supporting customers in achieving their business goals through effective use of Tendo's products and services.

The role also assists with resolving escalated customer issues and identifying opportunities to improve processes, customer satisfaction, and Marketplace performance.

This role is remote. Tendo has hubs in San Francisco, CA; Salt Lake City, UT; Chicago, IL; Nashville, TN; and Philadelphia, PA. Candidates may be located in any one of our hub locations.

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Bachelor’s degree or equivalent work experience.

Past experience in a healthcare setting is required.

2-3 years of experience in Implementation, Account Management, or a related field.

Strong customer service and relationship-building skills.

Demonstrated experience handling escalated or complex customer support issues.

Strong listening and presentation skills.

Ability to analyze information, identify issues, and support problem resolution. 

Excellent verbal and written communication skills.

Ability to prioritize, organize, and manage multiple tasks effectively.

Strong attention to detail.

Driven and self-motivated.

Tendo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.