Teramind20d ago

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Enterprise Customer Success Manager

United StatesRemoteFull timemid

Enterprise Customer Success ManagerCustomer Success

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Quick Summary

Overview

About the Role As an Enterprise Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers.

Technical Tools

Enterprise Customer Success ManagerCustomer Success

About the Role

As an Enterprise Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience. This role requires a strong understanding of enterprise customer profiles, excellent communication skills, and a passion for driving customer outcomes.

Responsibilities

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization

• Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI

• Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates

• Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps

• Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

Requirements

• 5+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion

• Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes

• Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics

• Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels

• Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)

Benefits

This is a remote role. Teramind has been a fully remote company since 2014, and for us that means real flexibility and teams that are genuinely global and diverse.

You'll also get:

A collaborative, forward thinking team that values experience and invests in growing talent
Competitive salary
Unlimited paid time off
Quality health benefits
401(k) with Company matching program
Career growth and professional development opportunities
Company issued laptop, your choice of Mac or PC

Our Recruitment Process

We don't expect you to check every box on the list. If you can picture yourself contributing to this team, we want to hear your story!

Most roles move through three interviews, though some can move quicker with fewer rounds. Leadership and technical roles may move through a more thorough process with multiple interview stages. All roles require reference and background checks.

Equal Opportunity

Teramind is proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetics, veteran status, or any other characteristic protected by applicable law. We provide reasonable accommodations to individuals with disabilities. If you need an accommodation to complete this application, participate in an interview, or perform this role, contact hr@teramind.co. Learn more about your rights as an applicant on the EEOC's Know Your Rights page.

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Listing Details

Posted: July 10, 2026
First seen: July 10, 2026
Last seen: July 30, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 76%
Scored at: July 10, 2026

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Apply for this position

Teramind

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Teramind provides employee monitoring, insider threat detection, and data loss prevention solutions to enhance security and productivity for organizations globally.

Employees

125

Founded

2014

Domain

Jobs

External application · ~5 min on Teramind's site

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