Patient Support Associate

We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK and Poland. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family!

At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success. Join us at TFP Fertility, where your passion and expertise can contribute to our legacy of excellence.

• Educated to Higher Level
• Experience working in an administration role.
• Experience working with patients / customers both face-to-face and over the telephone
• Skills & competencies normally associated with relevant administration experience.
• Proficient knowledge and experience of Microsoft Office Packages
• Excellent keyboard/IT skills
• Excellent oral and written communication skills and manner
• Ability to communicate effectively with staff and patients over the telephone and face-to-face
• Excellent time management skills
• Commitment to delivering a high-quality patient experience.
• Be comfortable asking for payments and taking payments from patients
• High level of customer orientation
• High level of resilience and empathy

Location: TFP Nurture Fertility - Nottingham

Salary: Competitive (Depending on experience)

Working Hours: 37.5 per week

There will be an evening and weekend shift required on a rotational basis of 1:4

Pension: Dual contribution pension scheme

Holiday Entitlement: 27 days + Bank holidays pro rata

Nurture Fertility was established in 1991 and due to the passion, expertise and reputation of our team, has grown into a leading fertility clinic. Providing treatment to both NHS and private patients, Nurture Fertility performs approximately 700 fresh cycles and 500 frozen cycles per year. Conveniently located on the outskirts of Nottingham, adjacent to junction 25 of the M1, there is ample free parking for staff and patients at the front of the building.

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  Promptly and professionally managing initial enquiries via telephone/email within 24 hours of receipt.

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  Effective processing of all GP, consultant and self-referrals within 3 days.

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  Dealing with all satellite clinics and ensuring that communication is of a high standard to deliver a seamless patient pathway.

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  Explaining the processes to new patients and those seeking treatment.

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  Ensuring that patients’ records and correspondence are correctly filed.

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  To be conversant with the patient database for recording and maintaining patient information, including the appointment and invoicing system.

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  Ensuring that all communication with the patient is documented in the patient database.

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  Ensuring that money has been received for all appointments that require to be paid for in advance and follow up where necessary.

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  To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.