Head of People

Thanx is a leading loyalty and guest engagement platform that empowers regional and national restaurant brands to grow customer lifetime value. Our platform combines lifecycle marketing automations with innovative loyalty tools, focusing on access, status, and personalization instead of rote discounts. Powered by our proprietary credit card tokenization technology, Thanx captures accurate purchase data at scale, driving our CRM suite and powering high-conversion ordering experiences on both web and app. We were honored as one of Nation’s Restaurant News’ "2020 Power List" top 50 innovators in food service.

Backed by over $30M in investment from industry-leading VCs like M33 Growth, Ribbit Capital, and Sequoia Capital, Thanx has a thriving culture of trust, autonomy, and internal growth. Our values — Think Boldly, Execute Reliably, Focus on What Matters, Lead Virtually, Encourage Diverse Perspectives, and Say “Thanx” Genuinely — are key to our success, resulting in strong employee tenure and an impressive alumni network.

Remote - United States or Canada

Remote — Canada

Thanx is a leading loyalty and guest engagement platform that empowers regional and national restaurant brands to grow customer lifetime value. Our platform combines lifecycle marketing automations with innovative loyalty tools, focusing on access, status, and personalization instead of rote discounts. Powered by our proprietary credit card tokenization technology, Thanx captures accurate purchase data at scale, driving our CRM suite and powering high-conversion ordering experiences on both web and app. We were honored as one of Nation’s Restaurant News’ "2020 Power List" top 50 innovators in food service. 

Backed by over $30M in investment from industry-leading VCs like M33 Growth, Ribbit Capital, and Sequoia Capital, Thanx has a thriving culture of trust, autonomy, and internal growth. Our values — Think Boldly, Execute Reliably, Focus on What Matters, Lead Virtually, Encourage Diverse Perspectives, and Say “Thanx” Genuinely — are key to our success, resulting in strong employee tenure and an impressive alumni network. 

We’re looking for a Head of People to lead and execute our People strategy across the United States and Canada. This is a hands-on, individual contributor leadership role — you will set the strategy and also execute it. There is no job too small.

You will own the full employee lifecycle, from hiring through exit, while building scalable, data-driven People programs that support our next phase of growth. You will partner closely with leadership while remaining deeply involved in day-to-day execution.

This role is ideal for someone who has experience in a scaling environment, is highly operational, data-driven, and excited to roll up their sleeves to build and run a high-functioning People organization.

• Own and execute onboarding programs for employees in the US and Canada
• Design and run employee engagement initiatives, surveys, and recognition programs
• Own performance management cycles end-to-end, including timelines, communication, and execution
• Own the employee lifecycle, including onboarding, development, role changes, and offboarding
• Continuously improve employee experience using feedback and data

• Own HR policies and ensure adherence to US federal/state and Canadian provincial employment standards
• Maintain employee records, documentation, and compliance requirements across both countries
• Coordinate with legal and payroll providers on employment agreements, policy updates, and terminations
• Own and update employee handbooks and internal policy documentation

• Own employee benefits programs in both the US and Canada
• Manage employee leave programs (FMLA, provincial leave standards, etc.)
• Partner with Finance to coordinate payroll processes with external providers
• Own HRIS accuracy, employee data integrity, and reporting
• Ensure People systems, workflows, and documentation are scalable and up to date

• Own recruiting operations, including interview coordination, candidate experience, and offer execution
• Partner with leadership on headcount planning and organizational design
• Maintain and evolve job descriptions, leveling frameworks, and organizational records
• Ensure a high-quality, consistent hiring process as the company scales

• Serve as a trusted advisor to employees and managers on People-related topics
• Support and coach managers through performance management and employee relations
• Own talent reviews and performance calibration processes
• Ensure consistent application of People policies and practices across the company

• 7+ years of People Operations or HR experience
• Experience supporting employees in both the US and Canada
• Experience scaling a company or team in a high-growth environment (bonus for scaling from ~40 to 100+ employees)
• Strong working knowledge of US multi-state employment law and Canadian employment standards
• Proven ability to operate as a hands-on IC while setting strategy
• Strong data orientation and experience using metrics to drive decisions
• Experience running performance management and talent review processes
• Highly operational, detail-oriented, and comfortable executing day-to-day work
• Comfort working in a fast-paced, scaling SaaS environment
• Strong communication skills and ability to partner cross-functionally

• People programs are executed consistently and at high quality
• Employee lifecycle processes are clearly defined, owned, and continuously improving
• Benefits, payroll coordination, and leave administration operate smoothly
• Hiring processes are efficient, high-quality, and scalable
• Performance management and talent reviews drive meaningful outcomes
• People decisions are informed by accurate data and reporting
• The organization scales effectively while maintaining a strong employee experience

Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align with the appropriate range.

• This position is an existing vacancy.
• We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.