Banquet Director

The Banquet Director is responsible for delivering exceptional Food and Beverage STAR service to members and guest, ensuring high levels of satisfaction and Member retention. This role coordinates closely with other club departments to ensure the seamless execution of banquets, private events, and member functions. The Director leads by consistently upholding the 3-steps of service, which include warm welcomes, magic moments, and fond farewells. Additionally, this roles supervises, trains, and develops the banquet team, ensuring adherence to Invited’s servicestandards while maintaining a high level of service quality.

Day-to-Day

• Hire, train, and manage banquet service personnel, ensuring compliance with club procedures and performance management guidelines.
• Implement various training programs, including required training and service training, to uphold Invited’s service standards and drive service excellence, member satisfaction, and retention.
• Oversee the scheduling of banquet staff, managing labor costs while making adjustments based on event needs and staffing changes.
• Ensure accurate timekeeping by monitoring staff hours and adherence to the timekeeping policy, verifying both employee and supervisor approvals.
• Oversee the setup and breakdown of banquet rooms, ensuring they align with event function sheets and reservations details.
• Coordinate with the Event Sales Director to ensure proper staffing and seamless execution of private functions.
• Lead the execution of food and beverage service for events, ensuring adherence to Invited’s standards of service and excellence.
• Oversee banquet and event operations, ensuring food is served promptly and to standard.
• Conduct post-event follow-ups with host to ensure their satisfaction and resolve any issues through service recovery.
• Handle event payments and related paperwork, adhering to club accounting processes.
• Document tasks and important details in the MOD log to ensure smooth communication between shifts.
• Greet members by name with a warm welcome, providing personalized service and fostering  a positive atmosphere.
• Ensure side work and housekeeping tasks are completed in line with service standards, maintaining organized and sanitary work areas.
• Complete additional duties as assigned by management