Student Support Administrator

CNM is currently looking for a productive and enthusiastic individual to fulfil a supporting role in a busy and dynamic environment in the Student Support Department.

The ideal candidate would have excellent written and spoken communication and a friendly and supportive manner by e-mail and phone.

You must also have good organisational skills and be highly competent with Microsoft Office and Excel. Most students' enquiries come via e-mail, so it would be beneficial if you were a fast typist.

·        Speak confidently to a wide range of people over the phone.

·        Communicate efficiently and in good English via e-mail and telephone.

·        Prioritise tasks and organise their work daily

·        Work on Microsoft Office, especially Outlook and Excel.

·        You must have a positive interest in the health and wellbeing industry.

·        Enrolling students on their course and send them a welcome e-mail

·        Answering any queries before they begin their course

·        Answering any queries regarding course access issues

·        Processing all cancellation or deferral requests

·        Advising the Director of Studies on any costs or queries relating to students taking time out from their course

·        Rescheduling students

·        Guiding students if they wish to change their specialism and complete new enrolment forms as necessary

·        Issuing students with confirmation letters that they are studying with the college

·        Checking and approving any requests from students concerning additional support in their studies