Customer Operations Agent - Tourist

In this role you will support the management team to deliver cost effective, customer focussed check in and disembarkation service to tourist passengers. You will utilise skills and knowledge of Tourist Department and the business to work effectively to achieve our vision “To be the Customer’s first choice by exceeding their expectations in everything we do”. You will also need to be flexible to work across all areas of the Tourist Department to meet the demands of the business and assist colleagues in their development of the role.

Key responsibilities and duties: 

· To check-in and marshall passengers, in conjunction with Government agencies (Customs, Immigration, Special Branch), to a high standard of customer service whilst supporting the business objective of achieving on time or early departures 

· To assist with the embarkation and disembarkation of vessels whether customers have travelled by vehicle or foot giving clear direction. 

· To check all boarding cards and travel documentation in line with statutory authority requirements. 

· To immediately report any breaches or suspected breaches of security.

· To present P&O Ferries in the best light at all times, particularly in difficult situations e.g during times of disruption.

 · Assisting with the evacuation of the terminal buildings in the event of a fire alarm/evacuation. 

· Carry out such other duties as are consistent with the job-holder’s role and skills / capabilities as may, from time to time, be required by the company. 

· To ensure the safety of self and others in the carrying out of duties. 

The ideal candidate will: 

· Able to demonstrate effective, clear verbal communication skills 

· Smart personal presentation. 

· Able to deliver a high standard of customer service, with a pro-active approach 

· Ability to work under pressure and remain calm 

· Good Health & Safety awareness 

Desirable: 

· Previous experience in a customer operations/service environment 

· Able to work weekdays and weekends, in line with the rostered shift pattern 

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with. 

When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando