Customer Platforms Manager

The Crown EstateHybridmid

OtherManager

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Quick Summary

Overview

Advert Close date: 6th May 2026 Purpose of Role: The Customer Platforms Manager will oversee the development, implementation, and ongoing management of our customer engagement platforms, ensuring they align with the company's customer experience strategy.

Technical Tools

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The Customer Platforms Manager will oversee the development, implementation, and ongoing management of our customer engagement platforms, ensuring they align with the company's customer experience strategy. This role involves hands-on responsibilities, technical expertise, and collaboration across departments to enhance customer engagement and satisfaction through our customer digital platforms.

The Customer Platforms Manager will be accountable for managing projects that lead to the design and enhancement of our digital customer engagement platforms, ensuring seamless experiences for all customers across all channels. Additionally, this role will manage a roadmap of customer products and services based on requirements from the business.

Requirements

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Requirements

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Nice to Have

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What We Offer

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As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on careers@thecrownestate.co.uk