Support Representative

This company is seeking a highly organized, tech-savvy Support Representative to join their team. This role combines customer support, administrative setup tasks, and content creation through screen recordings and documentation. The ideal candidate is sharp, dependable, a fast learner, and comfortable working in a tech-forward, B2B SaaS environment. Key Responsibilities Customer Support & Ticket Management Manage up to 100 Zendesk tickets per week with timely, professional, and accurate responses. Support customers via email and ticketing channels. Troubleshoot issues and provide clear, step-by-step guidance. Update, maintain, and optimize macros, canned responses, and support templates. Help Center Content & Training Materials Create screen recordings, walkthrough videos, and visual tutorials to guide customers through the platform. Write and update Help Center articles, FAQs, and onboarding documentation. Administrative & Platform Setup Assist with setting up customer registration pages and other event-related configurations. Populate customer details into templated contracts and manage light invoicing tasks. Maintain organized internal documentation, spreadsheets, and project notes. Work closely with the team to ensure all administrative setup tasks are completed accurately and on schedule. Requirements 2+ years of experience in customer support, administrative operations, or a related role. Strong experience with Zendesk or similar help desk platforms (Freshdesk, Intercom, Help Scout). Excellent English writing and communication skills - able to produce clean, polished, professional text quickly. Extremely computer-savvy, with the ability to learn new software and tools quickly. Experience in a B2B or B2B SaaS environment is preferred. Comfortable managing multiple conversations, tickets, and administrative tasks simultaneously. Strong attention to detail, accuracy, and organization. Bonus Qualifications Spanish-speaking/writing skills. Background working in B2B or SaaS environments Benefits Salary: $1,500–$2,000 USD per month 100% Remote anywhere in Latam