SNAP Quality Management Case Manager

The SNAP Quality Management (QM) Case Manager is a critical technical role focused on ensuring the integrity and accuracy of the state’s SNAP program. This individual will specifically support the Payment Error Rate Program by performing deep-dive reviews of case files to identify and correct eligibility and benefit determination errors before they impact the state’s federal error rate. Required Experience and Skills Deep SNAP Expertise: Minimum of 3–5 years of direct experience in SNAP eligibility determination or Quality Control (QC). Technical Audit Skills: Demonstrated ability to perform complex income calculations, verify household composition. Proven ability to spot minute discrepancies in case documentation that could lead to federal error rate flags. Core Capabilities PERP Case Auditing: Conduct comprehensive technical reviews of a representative sample of active and negative SNAP cases to verify the accuracy of eligibility and benefit allotments. Root Cause Analysis: Identify the underlying causes of payment errors, whether state-caused or client-caused, and categorize them for corrective action reporting. Policy Interpretation: Apply complex federal regulations and state-specific policy manuals to ensure all case actions meet rigorous compliance standards. Regulatory Reporting: Prepare detailed performance reports and documentation for evaluation reviews.