Lead Nurse (Internal Vacancy)

Main purpose of job

The Lead Nurse is responsible for leading a high-performing nursing department which includes managing and supporting all the Medical Specialist Group (MSG) outpatient nursing teams (ENT, Ophthalmology and Alex House). The Lead Nurse will actively seek innovative opportunities for the nursing department to improve its processes, systems and capabilities whilst ensuring the nursing teams including nurse assistants/chaperones deliver high-quality evidence-based care. As Lead Nurse you will develop networks and relationships across the business internally and externally maintaining positive communication links within the MSG and with external agencies.

The post-holder will work very closely with the MSG’s Chief Clinical Officer (CCO) supporting their duties and contributing towards defining the strategic direction of the MSG and the implementation of initiatives to achieve the organisational success and growth.

Main duties

• Lead, manage and support team members to ensure effective and efficient working, enabling delivery of a safe high-quality evidence-based service in line with the organisational values.
• Motivate, develop, and coach staff to achieve high levels of performance whilst ensuring their needs and wellbeing are considered.
• Assist with the recruitment, onboarding, and professional development of nurses and support staff.
• Ensure all trained staff undertake the necessary annual mandatory training.
• Ensure all staff have annual appraisal and or annual performance review.
• Ensure all trained staff are conversant with and adhere to the Nursing & Midwifery Council (NMC) Code of Professional Conduct.
• Support trained staff with revalidation requirements, guiding and advising regarding portfolio completion and acting as a confirmer.
• Ensure department compliance with all organisational policies and procedures.
• Build and maintain good internal and external working relationships to ensure collaborative working.
• Provide superuser knowledge and be a point of reference.
• Represent the MSG in meetings with HSC and other external stakeholders.
• Assist with the implementation of MSG initiatives and projects as required, working in partnership with other organisation departments.
• Assist with the investigation into Customer Advisory Liaison Service (CALS) queries, departmental complaints, and incidents in line with the MSG complaints policy.
• Assist with department work force planning and ensure skills and gap analysis are evaluated on a regular basis.
• Participate in the risk management strategies by reporting Health & Safety issues, accidents and incidents and completing the relevant documentation.

Qualifications & requirements

• Registered Nurse with at least 5 years post qualification experience.
• Management qualification or management experience desirable but not essential.
• Excellent interpersonal skills to communicate, influence, persuade and work collaboratively with people at all levels.
• Proven ability to prioritise workloads and to work to deadlines whilst paying attention to detail.
• Proven sound analytical skills and reasoned judgement.
• The ability to work on your own initiative.
• Outstanding organisational skills.
• The ability to work under pressure.
• Tact, and the ability to deal with difficult situations.
• Ability to maintain the highest degree of confidentiality.
• Ability to embrace and implement change within the organisation.
• Knowledge of relevant statutory and legislative requirements.
• Highly motivated and able to work independently to deadlines.
• High level of emotional intelligence.