Family Intake Coordinator

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

1. →Manage intake database system, ensuring timely response regarding referrals to FINCH, and maintaining the FINCH referral waitlist based on prioritization requirements.  
2. →Verify eligibility of referrals, including size of family, vehicle documentation, TANF eligibility, service animal, and other relevant information.  
3. →Collaborate with external partners and referral sources to ensure positive relationships, understanding of referral process, and FINCH eligibility requirements.   
4. →Coordinate and schedule intake appointments for families who are referred to FINCH, providing transportation as needed. 
5. →Facilitate weekly intake coordination meetings with staff.  
6. →Collaborate with internal and external programs referring families to ensure a seamless transition.  
7. →Participate in emergency drills and environmental safety activities, as required. 
8. →Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 

1. Utilizing the training we provide to jump into high stress situations in an effective and trauma-informed way. 
2. Collaborate with the crisis clinician on individuals with a variety of mental health issues. 
3. Ability to accept direction and constructive feedback from Supervisor. 
4. Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, agency and community resource utilization, and network building. 
5. Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline. 
6. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more. 

*Other duties as assigned. 

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.  

• Experience working with diverse and/or vulnerable populations is preferred.  
• High School Diploma or GED Preferred 

1. Strong interpersonal skills and ability to work with diverse populations. 
2. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
3. Have strong computer skills. (email, spreadsheets, excel and more)  
4. Ability to accept supervision, direction, and feedback with openness. 
5. Be reliable, dependable, and consistent in attendance. 
6. Self-starter and self-directed, with a proactive team mindset 
7. Ability to work effectively with community partners. 
8. Creativity in problem-solving and adaptability in dynamic environments. 
9. Familiarity with the Housing Focused shelter  

• Ability to lift and move heavy items 25 pounds. 
• Ability to sit, stand, and move for at least an hour at a time or more.  
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions. 
• Ability to use stairs or steps. 
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.