Senior Systems Engineer (Windows)

India·BangaloreFull Timesenior

Systems EngineerInfrastructure & Cloud

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Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery,

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Systems EngineerInfrastructure & Cloud

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD is searching for a Senior System Engineer to be a part of our Managed Services team.  Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight.  This position will report to and receive direction from the POD Delivery Manager.

Serve as a direct escalation resource dealing with technical events and requests needing additional resources or urgent attention

Daily administration and support of core infrastructure systems

Identify, analyze, and resolve problems on a variety of Operating Systems – Windows

Perform root cause analysis for issues / provide workarounds to ensure business continuity

Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed

Ensure that clients’ infrastructure is healthy, stable, documented, and configured with accepted technical best practices

Ensure business continuity and security across all systems supporting the company IT operations

Participate in on-call rotation

Mandate Skill Set-Active Directory, Patching, Troubleshooting, Windows Server Administration (DNS, DHCP), Patching knowledge, Sql knowledge

Minimum of 10+ years of related experience in supporting Windows in an enterprise environment

Experience in Active Directory (Group Policy, AD Replication Troubleshooting, DFSR, Kerberos Authentication, Advanced Troubleshooting Skills

Must have an experience with SQL.

Windows Server Administration - (DNS, DHCP, Windows Server related advanced troubleshooting, Patching related troubleshooting)

Microsoft OS or other related training and certification required (MCSA, MCSE)

Strong knowledge of Azure Infrastructure

Entra ID Knowledge

Experience in PowerShell and the ability to create and utilize scripts preferred

Strong SCCM knowledge is required

Managed Services or Consulting experience is a plus

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership