Thinkahead25mo ago

ServiceNow Technical Consultant, ITSM

Gurugram, HaryanaRemoteFull Timemid

OtherServicenow Technical Consultant

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Quick Summary

Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

Technical Tools

mentoring

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a ServiceNow Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The ServiceNow Technical Consultant is a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third party tools.

Participate on project teams to deploy solutions on the ServiceNow platform

Lead a team of technical delivery resources

Lead development and testing activities on ServiceNow

Lead in the architecture and design of complex solutions

Lead the creation of written deliverables

Lead client demos and working sessions

Lead integration design sessions and deployment

Participate as technical expert in client workshops

Influence direct team members and external customers regarding policies, best practices and procedures

Mentor junior staff and support project leadership

Obtain and maintain certifications with associated qualifications

Experience implementing ITSM, CSM, and/or ITBM

Subject matter expert on the ServiceNow platform

Expert level development skills on the ServiceNow platform

Mastery in at least one ServiceNow suite

Strong skills integrating ServiceNow with third party tools

Strong knowledge on CSDM and CMDB

Strong presentation skills

Strong project and situational awareness

Strong communication skills

Strong attention to detail

Self-starter

Recognized subject matter expert in professional discipline

Depth of knowledge and experience enables contribution in a more complex/critical environment

Provide measurable input into new products, processes, standards, and / or plans

Coordinate cross-practice and contribute to cross-practice deliverables to defined standards

Demonstrate deep expertise across at least one technology

Able to architect and lead deployment of moderately complex solution

Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising

Participate in presales activities including scoping and positioning

Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice

Able to communicate beyond tactics and technology and can help customers management set strategic direction

A reliable resource for marketing on thought leadership pieces for their practice

Begin speaking at industry conferences

Contribute to more complex workshops and understand how their area of expertise fits into our stitching message

Drive scoping, planning, and methodology for critical projects

Work on complex issues

Contribute to development of innovative and high impact solutions for complex client programs

Provide measurable input into new products, processes, standards, and / or plans

Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches