Thinkahead11d ago

Sr Network Engineer - Palo Alto

HyderabadFull Timesenior

Network EngineerInfrastructure & Cloud

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Quick Summary

Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery,

Technical Tools

Network EngineerInfrastructure & Cloud

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

* Lead resolution of Tier‑3 support cases for Palo Alto NGFW, Panorama, GlobalProtect, Prisma SD-WAN, Prisma Access, Strata, and SASE cloud firewall products, Cortex within TAC workflows.
* Perform advanced diagnostics, packet captures, log analysis, root-cause analysis and lab reproductions.
* Interface directly with enterprise customers and act as a senior escalation point for P1/P2 incidents.

Technical Leadership & Knowledge Management

* Mentor L1/L2 TAC engineers, shaping troubleshooting approach and case handling.
* Create/manage knowledge base articles, internal guides, and conduct training sessions for TAC teams.

* Monitor case metrics: time-to-resolution, backlog, escalations; identify trends and efficiency gaps.
* Own P1/P2 incident lifecycle: ensure proper escalation, executive communication, and post-mortem reports.

Category	Requirements
Experience	5–9 years in enterprise-level TAC/support or network/security engineering; 2+ years in L3 escalation roles
Technical Skills	Expert in PAN-OS, firewalls, Panorama, Prisma SD-WAN, Prisma Access, Strata, SASE, VPN, routing (BGP, OSPF), packet diagnostics (Wireshark), Linux shells
Certifications	PCNSE required; PCNSA, PCCSE
Scripting	Python, REST API, or equivalent automation experience
Soft Skills	Strong communicator; adept at customer-facing handling and cross-team leadership
Work Scope	Ability to work across rotational shifts; availability for incident-based after-hours effort