Inside Sales Manager

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  Lead, coach, and develop the inside sales team to consistently deliver exceptional customer service.

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  Provide hands-on support during peak business periods by assisting with order entry, order fulfillment, customer loading, and phone coverage.

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  Prepare customer quotes and bid requests as needed.

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  Promote teamwork and collaboration across all departments.

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  Ensure compliance with company policies, procedures, and safety standards.

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  Participate in hiring, onboarding, training, and performance management.

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  Compile and analyze data to support sales audits, reporting, and performance tracking.

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  Conduct team meetings to communicate goals, procedures, product updates, and performance feedback.

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  Coach and counsel sales staff to improve performance and effectiveness.

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  Assign work and schedules to ensure timely customer service and accurate order processing.

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  Train and develop staff in order processing, quoting, returns, and customer transactions.

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  Establish performance objectives, review work quality, and address employee concerns.

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  Recommend disciplinary actions, terminations, and salary adjustments as appropriate.

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  Collaborate with leadership, purchasing, IT, warehouse, and other department managers to resolve daily operational issues.

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  Manage customer inquiries, complaints, order resolution, promotions, and vendor interactions.

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  Analyze customer requests and determine the most effective solutions.

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  Guide sales staff on pricing strategy and material quoting.

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  Perform all other duties as assigned.

• Leads, coaches, and develops high-performing teams.

• Drives exceptional customer service standards.

• Demonstrates strong commercial plumbing product knowledge.

• Manages inside sales operations efficiently and accurately.

• Prepares and reviews quotes, bids, and pricing strategies.

• Analyzes data to improve sales and operational performance.

• Communicates clearly across all levels of the organization.

• Collaborates effectively with cross-functional teams.

• Takes initiative and demonstrates strong ownership.

• Solves problems quickly and decisively.

• Adapts easily in fast-paced, high-volume environments.

• Maintains strong technical proficiency with ERP and sales systems.

• High School Diploma or GED required.

• Minimum of 3 years of experience in a similar sales environment.

• Demonstrated leadership or supervisory experience.

• Strong working knowledge of plumbing products and industry operations.

• Proven leadership experience in sales or distribution is preferred.

• Strong team-building, coaching, and talent development skills.

• Excellent communication, problem-solving, and accountability skills.

Thrive is an Equal Opportunity Employer.