Chief Operating Officer - Payments

ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included within the ThriveCart platform is a learning management system (LMS), affiliate management, cart and checkout functionality, making it a top solution for creators, coaches, consultants, and other businesses.

Remote (EU/UK)

ThriveCart is seeking an exceptional Chief Operating Officer with deep roots in payments or fintech to serve as a key strategic partner to the CEO and drive operational excellence across the business. This role demands a leader who understands the nuances of payments ecosystems, merchant dynamics, and fintech scale — and can translate that expertise into operational rigour, cost discipline, and cross-functional execution. The ideal candidate will be equally comfortable reviewing financial metrics, managing complex product roadmaps, and guiding distributed teams toward ambitious milestones in a fast-moving payments environment.

• →Proven track record of successfully scaling operations in payments, fintech, or payments-adjacent SaaS businesses
• →Deep understanding of payments ecosystems including acquiring, processing, chargebacks, fraud, and merchant services
• →Demonstrated expertise in cost optimisation and financial management with measurable results, including payments processing cost management
• →Strong project management skills with experience overseeing complex, cross-functional and compliance-sensitive initiatives
• →Deep understanding of product development processes within regulated or technically complex environments
• →Familiarity with PCI-DSS, payments compliance frameworks, and financial services regulatory requirements
• →Exceptional analytical and problem-solving abilities with a data-driven mindset and fluency in fintech metrics
• →Outstanding communication and interpersonal skills with the ability to influence at all levels, including external payment partners and regulators
• →Hands-on experience using AI tools day-to-day to improve productivity, decision-making, and operational output — not just awareness, but active and proficient use
• →Demonstrated ability to design, build, and implement AI agents that automate repeatable business processes across operational, financial, and cross-functional workflows
• →Proven experience identifying automation opportunities across teams and deploying solutions that measurably reduce manual effort, increase throughput, and improve consistency
• →Comfortable working with AI-powered workflow tools such as n8n, Make, Zapier, or similar platforms to connect systems and eliminate operational friction

• 10+ years of progressive operational leadership experience, with at least 5 years in a senior executive role within payments or fintech
• Direct experience working with payment processors, card networks, acquiring banks, or merchant services providers
• Bachelor's degree in Business, Engineering, Finance, or related field; MBA or advanced degree preferred
• Demonstrated track record of business transformation and change management in regulated or compliance-heavy environments
• Experience managing remote or distributed teams across multiple time zones
• Strong technical acumen with the ability to engage credibly with engineering teams on payments infrastructure, platform architecture, and AI-driven automation
• Proven experience leading or contributing to AI adoption initiatives at an operational level, including the rollout of agent-based workflows across business functions
• Previous experience supporting a CEO or founder in a COO or similar executive capacity within a fintech or payments business

Learn More About ThriveCart:

Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include:

• Commit to Excellence – We believe in delivering high-quality work and continuous improvement.
• User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.
• Team Collaboration – We work better together, valuing input from every team member.
• Growth Mindset – We embrace challenges as opportunities to learn and grow.