Customer Success Manager - Mid/Senior (B2B SaaS)

Colombia·Colombiasenior

Customer Success ManagerCustomer

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Quick Summary

Overview

Location: LATAM, remotely. Salary base (annual): $40.000 - $48.000 on B2B + commission Contract type: B2B Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch.

Technical Tools

slackb2bcustomer-successsaas

Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
We currently rate at 4.7/5 in both Shopify and G2.

Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

Currently, we hire over 150 fantastic people.

Own ~80 North American SMB and mid-market accounts ($300–$3,000 MRR each) end-to-end, from onboarding through every renewal.
Be personally accountable for your book's Net Dollar Retention.
Lead QBRs, executive reviews, and strategic calls with US-based decision-makers from a head of support at a growing DTC brand to a founder at a B2B SaaS.
Own Slack channels for your most important accounts and respond within SLA.
Identify expansion opportunities and close them yourself: price-anchoring, negotiating, and closing upsells without leaning on a sales rep.
Report on your book weekly: health, risks, actions, outcomes.
Surface strategic product and process feedback to our Product and Leadership teams, with specifics, not vibes.
Support the creation of outbound campaigns, emails, and enablement content that drive adoption and reactivation at scale across your book.