Client Advisor & Operations Coordinator - Westfield

United Kingdom·Londonmid

OperationsOperations Coordinator

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Quick Summary

Key Responsibilities

• Sales & Client Development • Service Excellence • Personal Leadership Operations Coordinator Responsibilities (Approx.

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OperationsOperations Coordinator

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

The Client Advisor & Operations Coordinator holds a dual critical role, embodying the Tiffany brand through exceptional client interactions for three days a week, while dedicating two days to ensuring seamless back-of-house operations. This individual is a passionate brand ambassador, driven by an entrepreneurial spirit to build lasting client relationships and exceed sales goals on the sales floor. Concurrently, they will assist all operational activities in the back of house, contributing to the store's overall efficiency and operational excellence. This role requires a dynamic individual with a strong commitment to both client satisfaction and meticulous operational execution.

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette

• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs

• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services

• Resolves client issues effectively and maintains a pristine store environment through meticulous attention to detail.

• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)

• Proactively identifies and implements process improvements for both client experience and back-of-house operations.

• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity

• Connect with clients and team members by asking strategic questions and establishing lasting relationships

• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)

• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately

• Continuously learns and adapts to brand knowledge, industry trends, and new operational tools.

Optimistic

• Consistently achieve sales goals

• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working

• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy

Client Advisor Responsibilities (Approx. 60% of time - 3 days on shop floor):

• Sales & Client Development
• Service Excellence
• Personal Leadership

Operations Coordinator Responsibilities (Approx. 40% of time - 2 days in back of house)

• Operational Excellence

• Minimum 3 years of experience in luxury retail environment or client-related experience (e.g., hospitality)

• Experienced sales and clienteling professional in an omnichannel luxury environment

• Proven track record in achieving sales results and cultivating relationships with a diverse client base

• Passion for luxury retail environments; jewelry / watch expertise is a plus

• Collaborative team player with strong interpersonal and communication skills

• Thoughtful and service-oriented with knowledge of luxury etiquette

• Experienced in deploying sales strategies and clienteling initiatives

• Digitally-savvy and at ease with omnichannel tools

• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

• Must currently have authorization to work in the United Kingdom

Preferred

• Proficiency in multiple languages

• A college/university degree

• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.