The Titan Group provides a broad range of services across the whole wealth value chain – from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.
Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!
Titan Wealth Planning (TWP) is a subsidiary of Titan Wealth. Our focus is providing best-in-class advice on wealth management, employee benefits, and retirement planning. Our mission is to help businesses and their employees explore, set, and achieve their financial goals.
The Head of Corporate Administration is accountable for the national delivery of corporate and workplace administration services within the Wealth business.
The role exists to ensure corporate clients, employers, schemes, and members receive consistent, high-quality, and compliant administration services, delivered at scale and with strong operational control. Corporate Administration operates as a standalone specialist BAU function within Wealth, aligned to corporate and workplace propositions and separate from private client-facing teams.
The function works in close partnership with specialist corporate consultants, supporting the effective delivery of advice and governance services across corporate propositions.
This role is open to external and Internal candidates - it is a full-time position - Monday to Friday. Based within Southwest England, with easy access to the Bristol and Stevenage Offices. Hybrid, 3 days a week working from the office, 2 can be home-based.
Strategic & Operational Leadership
Set and own the national operating model for Corporate Administration, ensuring consistent delivery across all regions and service lines.
Define service standards, controls, and performance expectations appropriate for a large-scale, specialist BAU function.
Own end-to-end operational performance, capacity, and resilience of Corporate Administration.
Ensure the function remains focused on BAU service excellence, with change activity adopted in a controlled manner.
Service Delivery (Consultant-Aligned Corporate Services)
Oversee end-to-end administration services supporting specialist corporate propositions, including:
Auto-enrolment and workplace pensions
Group risk administration
Healthcare benefits administration
Corporate pension governance
Employee engagement and workplace advice programmes
Ensure administration services directly support consultants in delivering:
Regulatory compliance
Effective governance outcomes
High-quality employer and member experiences
Maintain accurate, timely, and compliant delivery across all corporate service lines.
Ensure corporate invoicing and fee processing associated with administration services is accurate, timely, and appropriately controlled.
People & Culture
Lead and develop Corporate Administration managers and team leaders aligned to each corporate specialism.
Build deep technical capability within administration teams to support consultant-led propositions.
Foster a national, joined-up culture focused on service quality, accountability, and professionalism.
Ensure effective workforce planning to manage demand, seasonality, and client complexity.
Stakeholder Management
Work in close partnership with corporate consultants across each specialist area, including:
Auto-enrolment
Group risk and healthcare
Corporate pension governance
Employee engagement and workplace advice
Ensure administration services are aligned to consultant-led delivery models and client expectations.
Act as the senior escalation point for complex corporate administration issues affecting consultant delivery.
Manage referral points and handoffs between Corporate Administration and other Wealth teams where required, while maintaining clear ownership boundaries.
Build strong relationships with insurers, providers, and third-party administrators supporting corporate propositions.
Governance, Compliance & Risk
Ensure corporate administration services operate in line with FCA requirements and internal governance frameworks applicable to corporate and workplace propositions.
Embed TCF and conduct risk principles into BAU administration processes and controls.
Own operational risk management for national corporate administration services.
Ensure robust recordkeeping, audit trails, and evidence standards are maintained.
Work closely with Compliance and Risk teams on incidents, breaches, and remediation activity.
Performance & Continuous Improvement
Own service performance MI for Corporate Administration and use it to maintain control and stability of BAU delivery.
Drive continuous, incremental improvements that enhance quality, reduce error rates, and improve consistency.
Promote collaboration across corporate service lines to deliver joined-up outcomes for employers, members, and consultants.
Ensure improvements support consultant delivery without introducing unnecessary operational risk.
Corporate and workplace propositions, including:
Auto-enrolment and workplace pensions
Group risk and healthcare
Corporate pension governance
Employee engagement and workplace advice
FCA regulatory expectations relevant to corporate services and governance.
National BAU service delivery models in regulated environments.
Insurer, provider, and third-party administrator operating models.
Proven leadership of specialist corporate administration functions.
Strong ability to support consultant-led delivery models through high-quality administration.
Excellent stakeholder management with consultants, insurers, and senior leaders.
Strong service control, quality, and risk management capability.
Ability to lead mature BAU teams delivering complex regulated services.
Significant experience leading corporate or workplace administration services at scale.
Demonstrated ability to support consultant-led corporate propositions through operational delivery.
Proven track record of delivering compliant, accurate, and resilient BAU services.
Experience managing multi-specialism teams in regulated environments.
Essential
Strong general education with demonstrable experience leading regulated corporate or workplace administration services
Evidence of senior operational leadership in a complex, multi-site or large-scale service environment
Desirable
Relevant CII or industry qualifications in:
Group Risk
Healthcare Benefits
Pensions / Auto-enrolment
Leadership, people management, or operational management certifications
Full-time, permanent leadership role
Hybrid working model, with flexibility based on business and team needs
Travel across regions as required to support teams, clients, and operational priorities
