Sales Assistant – Client Relations

Make daily outbound calls to current, dormant, less-active, and prospective clients

Reconnect with established clients and help identify opportunities for future appointments

Schedule appointments and support consistent client follow-up

Use Tom James' proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals

Keep the Sales Professional informed of outreach activity, client responses, opportunities, successes, and challenges

Take ownership of follow-up and help ensure opportunities do not fall through the cracks

Communicate professionally and consistently with clients by phone, email, text, LinkedIn, and written correspondence

Provide follow-up regarding appointments, order status, promotions, and delivery scheduling

Help maintain regular communication with a broad and established client base

Build rapport with clients and represent Tom James in a polished, professional manner

Assist with appointment preparation and post-appointment follow-up

Accompany the Sales Professional on selected client visits as needed

Help coordinate client meetings and scheduling

Pick up and deliver client items as requested

Represent Tom James professionally when interacting with clients in the field

Deliver garments to and from the tailor

Complete bank deposits as needed

Maintain accurate client and activity information

Assist with other office and sales-support responsibilities as needed

Comfortable making outbound calls and initiating conversations with clients

Strong phone presence and professional communication skills

Able to work independently, prioritize responsibilities, and follow through without close supervision

Strong organizational skills and attention to detail

Comfortable asking questions, seeking clarification, and proactively communicating with the Sales Professional

Proficient with Microsoft Office, Google Docs/Sheets, and LinkedIn

Able to quickly learn and use new technology and proprietary computer systems

Previous experience in sales support, client service, appointment setting, business development, or relationship management preferred

Valid driver's license required

Ability to bend and lift up to 30 lbs.

Is naturally proactive rather than waiting to be told what to do

Enjoys talking with people and building professional relationships

Is comfortable making a high volume of outbound calls

Can work independently and stay productive when working on your own

Knows when to take initiative and when to ask questions

Is persistent and comfortable following up

Communicates clearly and keeps others informed

Can manage multiple priorities and keep details organized

Takes pride in helping a successful sales professional grow and serve his client base