Care Activation Associate (Contract)

• • Manage cases from intake through onboarding and readiness
  • Ensure all required steps (documentation, verification, approvals, scheduling) are completed efficiently
  • Track progress across multiple cases simultaneously

• • Proactively identify bottlenecks and take action to resolve them
  • Follow up persistently with stakeholders to keep cases moving forward
  • Balance speed with accuracy and compliance

• • Communicate with partners via phone, email, and text to guide them through onboarding
  • Coordinate with external stakeholders and internal teams to secure necessary approvals and information
  • Provide clear, empathetic, and professional communication across all interactions

• • Ensure accurate and complete documentation across all workflows
  • Utilize internal tools (CRM systems, communication platforms, and tracking tools) to manage work effectively
  • Manage a high volume of cases while maintaining attention to detail

• • Identify patterns in delays, errors, or inefficiencies
  • Recommend and implement workflow improvements
  • Contribute to building scalable processes as the organization grows

• • 2–5+ years of experience in operations, customer support, onboarding, or coordination roles
  • Strong communication skills across diverse audiences
  • Highly organized with strong attention to detail
  • Ability to manage multiple workflows simultaneously and prioritize effectively
  • High ownership mindset with a bias toward action and follow-through
  • Comfortable working in fast-paced, evolving environments

• • Experience in healthtech or startup environments
  • Background in onboarding operations, case management, or process-driven roles
  • Experience with CRM systems (e.g., HubSpot, Zoho) and workflow tools
  • Familiarity with documentation-heavy or compliance-driven processes

Learn more about our core values and working with us on our careers page and Interview Guide! 

Tomorrow Health is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.