Java L3 Support Engineer

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

You will be responsible of resolving production issues through tickets. These issues include cloud deployments, performance, databases, and code problems within microservices. Responsibilities also include designing and coding solutions, planning design changes and presenting them to architects, generating unit tests and validating changes in lab environments. Documentation of changes.

• Bachelor’s Degree in Computer Science Engineering, Software Development, or related.
• Strong problem-solving and debugging skills.
• 3-5 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
• 4-5 years developing or supporting modern web applications, including cloud/web-based content.
• Experience communicating at different technical levels, from the application architects to the end user.
• Technical stack: Java, microservices, spring boot, non-relational databases, Docker, JUnit, Javascript, basic Linux at user level.
• English: advanced.

• Technical stack: Docker, Maven, Selenium/cucumber, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, Azure/AKS, CosmosDB.
• Basics AI.
• Experience working with international customers.

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.