Escalation / L3 Support Engineer

Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud.

Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence.

Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia.

As the deep-technical tier of the operations center, the L3 / Escalation Support Engineer owns the hardest customer issues and platform incidents, and is the bridge between front-line support and Engineering / SRE. You turn recurring escalations into permanent fixes and better runbooks.

• →A culture that values authenticity and diversity of thoughts and backgrounds;
• →An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• →Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• →Ability to contribute directly and make an impact on the future of the digital asset industry;
• →Involvement in new projects, developing processes/systems;
• →Personal accountability, autonomy, fast growth, and learning opportunities;
• →Attractive welfare benefits and developmental opportunities such as training and mentoring.

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Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.

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