Trackmind
Trackmind3mo ago

CSDM / CMDB Lead – ServiceNow

IndiaIndia·HyderabadContractlead
OtherLead
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Quick Summary

Overview

Role Summary To lead the design, implementation, and operation of an enterprise Configuration Management capability on ServiceNow, aligned with the Common Service Data Model (CSDM), enabling end-to-end service visibility, high CMDB data quality, and ITSM/ITOM process enablement.

Technical Tools
OtherLead
Role Summary
To lead the design, implementation, and operation of an enterprise Configuration Management capability on ServiceNow, aligned with the Common Service Data Model (CSDM), enabling end-to-end service visibility, high CMDB data quality, and ITSM/ITOM process enablement.
  • CMDB & CSDM Architecture
  • To design, implement, and maintain an enterprise CMDB aligned to ServiceNow CSDM standards
  • To define and govern Business Applications, Application Services, Technical Services, and Infrastructure CIs
  • To establish CI class models, naming conventions, normalization rules, and CI lifecycle management
  • To align CMDB architecture with Enterprise Architecture (EA) standards and reference models
  • To participate in architecture review boards and design forums
  • To ensure all new platforms, applications, and services are CMDB-ready by design
  • To maintain CSDM reference architecture and service modeling standards as part of the enterprise blueprint
  • To provide CMDB impact assessments for major transformation and platform initiatives
  • To lead end-to-end service mapping across application, service, and infrastructure layers
  • To configure, operate, and optimize Service Mapping for on-prem, cloud, and hybrid environments
  • To build and maintain service dependency maps for critical business services
  • To enable impact analysis for Incident, Change, Problem, and Major Incident Management processes
  • To manage and optimize ServiceNow Discovery
  • To normalize, reconcile, and enrich CI data from multiple data sources, including cloud, network, endpoint, and asset platforms
  • To implement and maintain Service Graph integrations for automated CMDB population
  • To ensure continuous and automated refresh of CMDB data
  • To deliver an enterprise CMDB aligned with CSDM standards
  • To deliver end-to-end service maps across applications and infrastructure
  • To deliver Discovery and Service Graph integrations
  • To deliver CMDB governance, certification, and audit frameworksTo deliver CMDB data quality dashboards and scorecards
  • To have 10+ years of experience in CMDB, Configuration Management, or ITOM roles
  • To have 5+ years of hands-on experience with ServiceNow CMDB
  • To demonstrate strong expertise in CSDM, Service Mapping, Discovery, Service Graph Connectors, and CI normalization
  • To have experience building CMDBs for hybrid cloud, enterprise infrastructure, and business applications
  • To possess strong understanding of ITSM, ITOM, AIOps, and observabilityTo have experience running CMDB governance and certification programs

    • Location & Eligibility

    Where is the job
    Hyderabad, India
    Hybrid — some on-site time required
    Who can apply
    IN
    Listed under
    Worldwide

    Listing Details

    Posted
    February 24, 2026
    First seen
    March 26, 2026
    Last seen
    June 3, 2026

    Posting Health

    Days active
    68
    Repost count
    0
    Trust Level
    33%
    Scored at
    June 3, 2026

    Signal breakdown

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    Employees
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    Founded
    2013
    Domain
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    TrackmindCSDM / CMDB Lead – ServiceNow
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