Trackmind
Trackmind1mo ago

CSDM / CMDB Lead – ServiceNow

Hyderabad · HyderabadContractlead
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Quick Summary

Overview

Role Summary To lead the design, implementation, and operation of an enterprise Configuration Management capability on ServiceNow, aligned with the Common Service Data Model (CSDM),

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OtherLead
Role Summary
To lead the design, implementation, and operation of an enterprise Configuration Management capability on ServiceNow, aligned with the Common Service Data Model (CSDM), enabling end-to-end service visibility, high CMDB data quality, and ITSM/ITOM process enablement.
  • CMDB & CSDM Architecture
  • To design, implement, and maintain an enterprise CMDB aligned to ServiceNow CSDM standards
  • To define and govern Business Applications, Application Services, Technical Services, and Infrastructure CIs
  • To establish CI class models, naming conventions, normalization rules, and CI lifecycle management
  • To align CMDB architecture with Enterprise Architecture (EA) standards and reference models
  • To participate in architecture review boards and design forums
  • To ensure all new platforms, applications, and services are CMDB-ready by design
  • To maintain CSDM reference architecture and service modeling standards as part of the enterprise blueprint
  • To provide CMDB impact assessments for major transformation and platform initiatives
  • To lead end-to-end service mapping across application, service, and infrastructure layers
  • To configure, operate, and optimize Service Mapping for on-prem, cloud, and hybrid environments
  • To build and maintain service dependency maps for critical business services
  • To enable impact analysis for Incident, Change, Problem, and Major Incident Management processes
  • To manage and optimize ServiceNow Discovery
  • To normalize, reconcile, and enrich CI data from multiple data sources, including cloud, network, endpoint, and asset platforms
  • To implement and maintain Service Graph integrations for automated CMDB population
  • To ensure continuous and automated refresh of CMDB data
  • To deliver an enterprise CMDB aligned with CSDM standards
  • To deliver end-to-end service maps across applications and infrastructure
  • To deliver Discovery and Service Graph integrations
  • To deliver CMDB governance, certification, and audit frameworksTo deliver CMDB data quality dashboards and scorecards
  • To have 10+ years of experience in CMDB, Configuration Management, or ITOM roles
  • To have 5+ years of hands-on experience with ServiceNow CMDB
  • To demonstrate strong expertise in CSDM, Service Mapping, Discovery, Service Graph Connectors, and CI normalization
  • To have experience building CMDBs for hybrid cloud, enterprise infrastructure, and business applications
  • To possess strong understanding of ITSM, ITOM, AIOps, and observabilityTo have experience running CMDB governance and certification programs

    • Listing Details

    Posted
    February 24, 2026
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    33%
    Scored at
    April 24, 2026

    Signal breakdown

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    Trackmind
    Trackmind
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    Employees
    125
    Founded
    2013
    Domain
    trackmind.com
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    TrackmindCSDM / CMDB Lead – ServiceNow
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