Tractian
Tractian13mo ago

Customer Enablement Specialist

United StatesUnited States·AtlantaRemoteFull-timemid
OtherCustomer Enablement SpecialistHealthcare ClinicalENT Specialist
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Quick Summary

Overview

Customer at TRACTIAN The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base.

Technical Tools
OtherCustomer Enablement SpecialistHealthcare ClinicalENT Specialist
Customer at TRACTIAN
 
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
 
What you’ll do
 
As the Customer Enablement Specialist at TRACTIAN, you will be the driving force behind seamless customer onboarding and in-field execution. Your mission will be to plan, coordinate, and deliver world-class enablement experiences that empower our customers to succeed from day one. You will manage logistics, lead training sessions, and act as the central orchestrator between internal teams and customers. By ensuring smooth installations, impactful education, and continuous support, you’ll help elevate both customer satisfaction and the overall success of the Customer Success team.
  • Plan and execute both onsite and virtual customer enablement sessions, including installations and follow-up training
  • Coordinate all pre-trip logistics such as scheduling, hotel bookings, flights, rental cars, room reservations, and catering
  • Prepare safety briefings, tool checklists, installation materials, and customer-facing handouts
  • Prepare and administer Tractian Academy materials and customer onboarding programs, ensuring content is organized and feedback is gathered
  • Act as a centralized planner for the Customer Success team, aligning internal teams around shared enablement goals
  • Collaborate with Marketing to share success stories, best practices, and educational content
  • Ensure a consistent, high-quality customer experience from pre-install to post-install phases
  • Respond to customer questions, gather feedback, and communicate technical and operational best practices
  • Demonstrate successful customer use cases and drive adoption through education and training
  • Support the internal Customer Success team by optimizing processes and coordinating enablement efforts across multiple stakeholders
  • 3+ years of experience in customer success, enablement, field services, or project coordination roles
  • Proven project management skills with the ability to handle logistics, timelines, and multiple stakeholders
  • Experience working in or with industrial, maintenance, or manufacturing environments
  • Excellent communication skills with the ability to explain complex topics clearly and confidently
  • Strong organizational skills and attention to detail, especially in planning and logistics
  • Comfortable working in a customer-facing role, both onsite and virtually
  • Ability to work cross-functionally with internal teams such as Customer Success, Marketing, and Product
  • Familiarity with tools like Google Workspace, project management platforms (e.g., Asana, Trello), and customer success platforms
  • Self-starter who thrives in fast-paced, high-growth environments
  • Willingness to travel up to 25% for onsite enablement sessions

    • Location & Eligibility

    Where is the job
    Atlanta, United States
    Remote within one country
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    April 3, 2025
    First seen
    April 3, 2026
    Last seen
    May 5, 2026

    Posting Health

    Days active
    31
    Repost count
    0
    Trust Level
    39%
    Scored at
    May 5, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Tractian
    Tractian
    lever
    Employees
    350
    Founded
    2019
    Domain
    tractian.com
    Jobs
    View 126 jobs
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