Customer Support Analyst (Bucharest)

Job Summary:
Primary responsibilities encompass servicing support cases for customers, business units, and channel partners within a customer support environment, responding and providing quality customer service, technical assistance, and support of TradeCentric products. Additionally, responds to inquiries, runs diagnostics, isolates problems, and implements solutions. The support analyst will work with technicians and administrators to resolve issues that may require additional attention or indicate a larger problem within the eCommerce IT ecosystem.

💻 Report To: Director of Customer Support

🏢 Work Location: Bucharest, Romania (hybrid schedule)

📅 Schedule: Monday to Friday (In-office Tues.–Thurs., remote Mon./Fri.)

🕒 Hours: 9am to 6pm