Customer Support Analyst

With rapid growth in the US built on over 40 years of proven global experience capturing street level imagery in different environments, Cyclomedia develops, builds, and operates the world’s most advanced mobile mapping systems. A combination of sensors ranging from cameras and LiDAR scanners to state-of-the-art positioning systems captures, measures, identifies and generates a digital twin of areas in the United States and Europe. We deliver customer value through identification of and insight generated by attribution of assets using our highly automated process of data extraction.

Cyclomedia’s team helps make the world safer, greener, more accessible, and smarter!

Come grow with us!

• Serves as the main point of contact for our service desk requests

• Supports our customers through their inquires with a supportive and patient demeanor

• Participates in software testing and our integration with the ESRI products

• Solves software-related problems that our customers encounter

• Coordinates with colleagues for more advanced issues and to share customer feedback

• Prepares written training materials to be used by our Solutions teams as well as training videos for our customers

• Bachelor’s Degree or Associates Degree in GIS or a related field

• Prior experience in GIS, imagery and/or related technologies is required

• Skilled at working to understand client questions

• Knowledge of ArcGIS Desktop analysis and editing tools

• Excellent communication, presentation, and interpersonal skills

• Willingness to learn and contribute to projects and programs outside current competency

• Must be organized, have strong attention to detail, and be able to manage workflow in a proactive manner

• Initiative to solve problems independently and creatively