Sales Specialist, F&V (US based)

Tradin Organic is the global front runner in organic ingredients. We offer a full service portfolio based on our unique sourcing, sustainability initiatives and processing & distribution capabilities. We offer a wide range of products from frozen fruit and vegetables, dried fruits, coffee, cocoa, cereals, rice, sugar, soya, pulses, seeds, nuts, oils, fats, fruit concentrates, dairy products, seasonings, sweeteners and more. Every day we continuously strive to introduce new products into the market in order to meet the happiness of our customers. We are a part of Amsterdam Commodities N.V. (Acomo) with headquarters in Rotterdam. Acomo is an international listed company active in the worldwide sourcing, processing, trading, packaging and distribution of natural food products and ingredients. The company is listed at the Amsterdam Stock Exchange (Euronext: ACOMO).

The Sales Specialist is responsible for customer relationship management with a focus on growing our portfolio of business with existing customers. Secondary focus on building own customer bank and sales. They also provide input and assistance to other internal functional areas including Quality, Customer Service, Demand Planning, Costing, and overall Supply Chain in order to improve processes and customer satisfaction levels. 

Your responsibilities and objectives:

• Responsible for understanding customer specification requirements and that it is clearly communicated with the Trade team as well as the Quality Assurance team.

• Responsible for achieving commercial targets with the designated customer base.

• Selling through a full portfolio of ingredients to the existing customer base through relationship building, ingredient and market knowledge, and effective contract negotiations.

• Responsible for accuracy and timeliness of contract book execution (customer pulls against contracts)

• Determine customer-specific pricing strategy where appropriate.

• Managing accurate CRM system data in the ERP systems and offline databases

• Setting up customers and vendors in the ERP system

• Entry of sales contracts in the ERP system

• Using ERP system to manage customer contract balances and review inventory positions.

• Assuring optimal customer satisfaction

• Help oversee customers receive required shipments and paperwork in a timely manner.

• Assure proactive follow-up on any complaints/claims received, and oversee timely response and resolution with customers. (incl. credit/debit/payment holds)

• Overseeing credit limits of customers and assuring that released orders are sufficiently covered and assisting AR in collections when needed.

• Other duties as assigned.