Enterprise Customer Success Manager

(united States)Remotemid

Enterprise Customer Success ManagerCustomer Success

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Quick Summary

Overview

Role Overview Transcend is seeking a highly motivated and experienced Enterprise Customer Success Manager to drive transformation within our strategic customer partnerships.

Key Responsibilities

Customer Strategy & AI Activation: Own the post-implementation experience for up to 65 accounts, guiding customers to leverage Transcend to unblock and accelerate their AI initiatives.

Requirements Summary

Required: Enterprise Mastery: 3 + years in Enterprise CS or a strategic consultancy function for F500 customers, with a proven record of navigating complex technical partnerships.

Technical Tools

Enterprise Customer Success ManagerCustomer Success

Transcend is seeking a highly motivated and experienced Enterprise Customer Success Manager to drive transformation within our strategic customer partnerships. As a trusted advisor for some of the world’s most innovative enterprise organizations, you will guide them in building best-in-class enterprise data compliance.

This role is designed for a sharp, strategic operator who can navigate the complex intersection of AI, data engineering and global regulation. You will be responsible for helping Fortune 500 leaders build an AI-ready data foundation. You must thrive in an ambiguous, fast-paced environment and work async with limited managerial oversight to turn compliance into a competitive advantage for our customers.

This is a remote, Exempt, Full-Time position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. Work hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST (Eastern Standard Time). This role reports directly to the Director of Customer Success.

Responsibilities

~1 min read

→Customer Strategy & AI Activation: Own the post-implementation experience for up to 65 accounts, guiding customers to leverage Transcend to unblock and accelerate their AI initiatives.
→Drive Retention & Expansion: Proactively identify opportunities for customers to scale and influence decision-making at the executive level to consistently exceed retention and expansion targets.
→Cross-Functional “Unblocker”: Act as a strategic advisor to IT, Digital, and Compliance teams, supporting maturity curve progression with minimal oversight.
→ROI & Value Realization: Use data-driven insights to prove how Transcend reduces technical debt and accelerates time-to-market for digital and AI programs.
→Strategic Communication: Lead Business Reviews for C-suite stakeholders, translating complex technical “guardrails” into business growth and trust-building narratives.

Requirements

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Required:

Enterprise Mastery: 3+ years in Enterprise CS or a strategic consultancy function for F500 customers, with a proven record of navigating complex technical partnerships.
Autonomy & Mastery: Exceptional self-starter capability; you identify gaps in the customer journey or internal processes and can determine how to tackle new initiatives with minimal oversight.
Strategic Storytelling: Ability to articulate Transcend’s value not just as “complaince”, but as the engine that enables responsible AI and personalized customer experiences.
Technical Intelligence: Ability to master a deep technical stack to strategically advise stakeholders through their data journey.
Async & Remote Efficacy: Expert-level ability to communicate clearly via writing, recorded demos, and documentation to drive results across distributed teams.
Agility & Grit: Comfort with the ambiguity of a startup; you are resilient, proactive, and capable of high-velocity execution.

Preferred:

AI/Data Engineering Context: Familiarity with how enterprises build AI pipelines or manage large-scale data warehouses (Snowflakes, Databricks, etc.)

This role is eligible for:

Variable Sales Incentive Compensation: Transcend’s Incentive Plan is designed to reward achievement of Org goals.
- OTE Projection: When base salary and target incentive are combined, the projected OTE for this role is listed as the pay range below, assuming achievement of 100% of goals.

What We Offer

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✓Our comprehensive compensation packages play a big part in how we recognize you for the impact you have on our path to bringing data rights to everyone.

✓The compensation pay range represents our reasonable expectation for this role. Individual pay is determined by multiple factors, including, but not limited to, experience, education, skillset, and geographic location.

✓This specific range applies to Tier 1 labor markets like the SF Bay Area and New York City; it may be adjusted based on the labor market in other geographic areas and the individual qualifications objectively assessed during the interview process.

✓Impactful work: We believe helping organizations use data responsibly while continuing to innovate is one of the defining challenges of the AI era. At Transcend, you'll help some of the world's most trusted brands navigate that challenge while shaping the future of trusted data use.

✓Autonomy and growth: You will have the trust and autonomy to drive initiatives from the start. As part of a fast-growing company, you'll have significant opportunities to shape the organization's direction and work across a diverse array of projects.

✓Dynamic environment: Transcend sits at the intersection of AI, data governance, privacy, and trust. As technology, regulations, and consumer expectations continue to evolve, so do the challenges enterprises face. Our team moves quickly, adapts constantly, and helps define how organizations responsibly use data in an AI-powered world.

✓Supportive culture: The people at Transcend are driven, kind, and know how to balance work, life, and memes. Ego has no place here. We learn from each other and maintain a strong support system while solving meaningful problems together.

✓Commitment to diversity and equal opportunity: We celebrate a diverse and inclusive workforce and consider all forms of diversity, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Our commitment ensures equitable employment opportunities, non-discrimination in all practices, and a workplace where every employee feels valued and respected. We also consider all qualified applicants with arrest and conviction records, as legally required.

✓Benefits & perks: Transcend employees enjoy a comprehensive benefits program that includes flexible PTO, parental leave, a 401(k) match, comprehensive medical, dental, and vision coverage, and competitive compensation packages that include employee equity. Learn more about our offerings here.

✓Remote-first by design: We believe great work can happen from anywhere. Transcend is a fully remote company built around flexibility, trust, and collaboration, with team members across geographies and time zones. We foster connection through metro hub meetups, team off-sites, and annual company retreats, while supporting day-to-day work with co-working and monthly meal stipends.

✓Community & well-being: We believe great companies invest in their people and the communities around them. Throughout the year, Transcend employees participate in volunteer opportunities, educational programming, and initiatives focused on wellbeing, inclusion, and social impact.

Transcend is the autonomous data decision platform powering the world's most trusted brands. We help enterprises navigate one of the defining challenges of the AI era: leveraging the data they hold on their users and customers responsibly while still moving fast. By encoding data use permissions directly into the systems that process customer data, Transcend creates a real-time source of truth for consent, preferences, and business rules, enabling organizations to unlock AI, personalization, and customer growth with confidence.

We're building the infrastructure behind trusted data use with a team that values curiosity, ownership, and technical excellence. If you're excited by complex, future-focused problems at the intersection of AI, data governance, privacy, and trust, you'll find plenty to tackle here.

Founded by Ben Brook and Mike Farrell, Transcend is a fully remote company backed by leading investors, including Accel, Index, 01A, StepStone Group, and HighlandX. We are proud to serve Fortune 500 companies and emerging category leaders and have been recognized as a Leader in IDC's MarketScape for Worldwide Data Privacy Compliance Software and twice named to the Deloitte Technology Fast 500™.

Learn more on our Customer Stories Page.