Program Support (Sustainable Neighbourhood Action Program (SNAP))

  How you will contribute as part of the TRCA team: The Program Support will provide administrative and outreach support to team members in community engagement and on-the-ground initiatives across TRCA’s jurisdiction as part of the Sustainable Neighbourhood Action Program (SNAP) team.   Major Responsibilities: Provides basic administrative and program support for outreach programs and on-the-ground projects. Supports the development of online and in-person program preparation and delivery; helping to deliver online and in-person workshops for community members and local stakeholders Provides administrative support, including scheduling meetings on platforms such as Microsoft Teams, Zoom and Go-To-Meeting. Provide basic level support in records keeping and database management, and other administrative tasks. Supports data entry of information of data, conducting community research surveys, assisting with online research activities. Assists with making calls and addressing program inquiries from members of the public Provides insights to support the improvement of community engagement methods, promoting the program in innovative ways, based on insight gained by interacting with the community Attends/participates in events to actively promote and support events and activities.   What will you need to succeed:   Education (degree/diploma/certifications/licenses) High school diploma  Experience Previous experience in customer service or working with the public  Knowledge/Skill/Ability - Competencies Ability to communicate effectively with tact and courtesy Able to self-manage workload and prioritize tasks independently Excellent written and verbal communication skills to communicate project status for various audiences Basic computer proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint) Must be flexible to work all required shifts, including weekends and holidays