Bilingual Client Accounts Receivable Specialist I - (English/Spanish)

United States·Overland ParkFull-Time Regularmid

Finance & AccountingAccounts Receivable Specialist

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Quick Summary

Overview

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers,

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Finance & AccountingAccounts Receivable Specialist

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

The Bilingual Client AR Specialist I is for a self-motivated, results-oriented, enthusiastic individual who will work on a variety of collections and AR duties within our B2B programs, to include interacting with internal teams and external clients, customers and merchants. The individual must display a strong sense of urgency, and ownership when handling customer receivable inquiries. This role will provide direct support to customers, as well as the entire Client Accounts Receivable team for their daily responsibilities.

Responsibilities

~2 min read

→Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support
→B2B collection efforts. Call-first mindset
→Record all customer interaction details, comments, and complaints within the CRM
→system
→Provide an elite customer experience in all interactions via phone, email and meeting,
→with both internal and external stakeholders
→Answer incoming phone calls, make outbound calls, and successfully respond to
→customer inquiries within expected quality and timeliness measures (based on HEAR
→training).
→Meet/exceed departmental KPI's (past-due rate, 60+% and others as specified)
→Demonstrate the ability to meet/exceed both quality and productivity performance
→expectations
→Respond to requests for information, such as payment history and open invoice requests,
→and navigate core systems as needed
→Demonstrate the ability to solve for root cause, helping to set customers up for future
→success
→Manage relationships with large, strategically significant customers requiring frequent
→contact and a strong partnership
→Demonstrate proficiency in solving complex problems by both identifying root cause and
→independently taking steps to resolve the issue and prevent future occurrences
→Perform ad hoc account reconciliations to help determine if payment application or large-scale reconciliation is necessary

→Provide customers/clients with guidance on how to streamline their processes for operational efficiency
→Facilitate/lead conference calls with stakeholders as needed
→Participate in projects designed to improve organization processes or improve efficiency.
→Provide feedback and collaboration with other team members to improve training and documentation for processes and procedures
→Available to pivot to both other programs, teams, and markets as needed, including liaison with external customer support agencies (e.g. WNS) and nominated internal liaisons
→Professional proficiency in English and Spanish (spoken and written) required

Requirements

~1 min read

Ability to multi-task and make routine decisions
Ability to work quickly and accurately simultaneously
Ability to meet deadlines
Customer-centric focus and professional demeanor
Strong communication skills including writing, speaking and active listening
Positive attendance, dependability, and reliability
Proven ability to assess, prioritize, and balance daily workload
Attention to detail
Listens with empathy
Good problem-solving and critical-thinking skills
Good analytical skills
Proficient in Microsoft Office Suite, with strong skills in Excel and Word
Familiar with Salesforce
Adaptable and fast adopter of TreviPay in-house IT systems

1-2 Years of experience highly preferred

High School/College/bachelor’s degree Preferred

Why you will love working at TreviPay

Competitive salary
Paid parental leave
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short term disability
401K matching
Employee referral program

At TreviPay we believe:

in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customer’s day just a little bit better
work/life balance makes us all more effective

TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.

Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.