Customer Concierge Associate I

- Respond to inbound customer emails and calls with professionalism, empathy, and accuracy.

- Support basic customer inquiries related to invoices, payments, account status, and disputes using documented procedures.

- Escalate complex or high-impact issues to senior team members with clear documentation and context.

- Ensure all customer interactions are accurately logged and documented.

- Assist in researching customer issues and gathering required information to support resolution.

- Learn First Contact Resolution (FCR) principles and support resolution efforts led by senior specialists.

- Follow established service standards to deliver a consistent and positive customer experience.

- Complete assigned operational tasks related to receivables, disputes, and payment processing.

- Review basic reports or dashboards to understand account activity and trends.

- Maintain attention to detail to ensure data accuracy and compliance.

- Timely and accurate handling of assigned customer inquiries.

- Demonstrated learning of TreviPay programs, tools, and processes.

- Consistent adherence to service quality standards.

- Positive customer feedback on professionalism and responsiveness.

- 1–3 years of experience in Customer Support, Operations, or a related role.

-Bachelor's Degree preferred or equivalent relevant experience

- Strong customer service mindset and communication skills.

- Willingness to learn financial and operational concepts.

- Basic problem-solving and analytical abilities.

- Ability to follow processes and work effectively within a team.

• Competitive salary
• Paid parental leave
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short term disability
• 401K matching
•  Employee referral program

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer’s day just a little bit better
• work/life balance makes us all more effective