Commercial Kitchen Equipment Senior Service Technician

Why you'll love it here! Competitive compensation Portal to portal pay Overtime opportunities Company vehicle Company credit card for all travel expenses Company cell phone Medical, dental, vision benefits from Day One! 401(k) with company match Paid time off and holidays Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training Tuition reimbursement for additional certifications Career progression opportunities into a Lead Technician, Field Supervisor, or Service Manager roles POSITION SUMMARY: The Senior Service Technician reports to the Service Manager Located in Cleveland, OH Field Based - Full Time Travel up to 25% required On Call rotation nights and weekends   The Senior Service Technician is a highly skilled field professional responsible for advanced diagnostics, complex repairs and commissioning of both commercial cooking (hot side) and refrigeration (cold side) equipment. This role serves as a technical escalation point within the region and supports TriMark’s most critical and high-volume customer accounts. The Senior Technician ensures maximum equipment uptime across full commercial kitchen systems, reinforces safety and compliance standards, and provides technical leadership and mentorship to other technicians. ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES Advanced Diagnostics & Complex Repairs – Hot Side Diagnose and repair gas and electric cooking equipment including combi ovens, rack ovens, fryers, broilers, steamers, kettles, griddles, ranges, and multi-unit cooking lines Troubleshoot ignition systems, gas trains, control boards, programmable controllers, and safety devices Perform combustion analysis and verify proper gas pressure and ventilation coordination Conduct root cause analysis to eliminate repeat failures Advanced Diagnostics & Complex Repairs – Cold Side Service commercial refrigeration systems including reach-ins, walk-ins, prep tables, undercounter units, ice machines, and remote condensing units Diagnose refrigeration system failures including compressors, expansion valves, evaporators, condensers, and control systems Perform refrigerant recovery, evacuation, charging, and leak detection Interpret pressure-temperature charts and electrical schematics Technical Leadership & Escalation Support Serve as senior escalation resource for both hot and cold side troubleshooting Mentor and coach junior technicians on advanced diagnostics and safety procedures Support onboarding and structured field training Provide service leadership with trend analysis and recurring issue insights Preventative Maintenance & Operational Optimization Develop and execute preventative maintenance programs for full kitchen systems Identify efficiency improvements, equipment lifecycle concerns, and upgrade opportunities Partner with customers on proactive service planning to reduce downtime Customer Partnership & Documentation Act as trusted advisor to multi-unit, healthcare, hospitality, and institutional accounts Clearly communicate repair findings, cost implications, and operational risks Maintain accurate and timely digital service documentation Uphold TriMark’s professional service standards Safety & Compliance Ensure compliance with OSHA, EPA, and local regulations Maintain required refrigerant handling certifications Promote and model a culture of safety and accountability REQUIRED QUALIFICATIONS: 3+ years of commercial kitchen equipment service experience (hot and cold side) Strong knowledge of gas systems, electrical diagnostics, and refrigeration cycles EPA Universal Certification Advanced troubleshooting skills across mechanical systems Ability to work independently with minimal supervision Valid driver’s license with clean driving record Ability to lift 75+pounds and work in high-heat or refrigerated environments PREFERRED QUALIFICATIONS CFESA Master Technician or equivalent certification Factory-authorized service training on major cooking and refrigeration brands Experience supporting high-volume or multi-location accounts Experience with remote monitoring or advanced control systems Experience in foodservice, hospitality, or institutional environments CORE COMPETENCIES: Expert-level troubleshooting (gas, electrical, refrigeration) Root cause analysis and first-time fix capability Technical mentorship and leadership Customer Relations management Operational efficiency mindset Strong documentation and compliance discipline Accountability and ownership Team collaboration Attention to detail and safety awareness #MKIndeed Ability to work independently with minimal supervision