Store Manager

Role ​- Store Manager

Location​ - Boston

Hours ​- Full Time

We are seeking an innovative and results-driven Store Manager for our sparkling Boston boutique located on the iconic Newbury St. You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You’ll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example.

Your daily to-dos might look like this:

• Lead your team from the front by:
• Achieving your own targets
• Improving your product knowledge and remaining up to date with beauty trends
• Conducting appointments and elevating your artistry
• Always demonstrating a customer-centric approach

• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on you counter’s performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

The essential skills and experience required to succeed in this role are:

• Experience leading a team, ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever-changing environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.