Trustly14d ago

Fraud Operations Specialist (Part-time)

Sweden·StockholmPart-timemid

OperationsFraud Operations Specialist

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Quick Summary

Overview

WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments,

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OperationsFraud Operations Specialist

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

This role is within our Fraud Operations team, a part of Trustly’s Financial Crime Prevention group with over 50 employees across Europe. This team is responsible for Trustly’s fraud investigation work and to make sure we protect us as a company and our customers from fraud risks.

About the Role

~2 min read

The fraud space is evolving and growing at Trustly. The Fraud Operations function ensures that Trustly’s products and processes deliver robust fraud mitigation while preserving a great customer experience and supporting Trustly’s growth.

We are looking for a part-time Fraud Operations Specialist for 20 hours a week, who can process fraud escalations in a timely manner. You will process fraud escalations in a timely manner, using an inquisitive mindset to ascertain fraud typology. We’re looking for a specialist, perhaps a student looking for their next challenge, who wants to shape our future fraud strategy and effectively collaborate with internal and external stakeholders.

Process fraud escalation claims in a timely manner

Work in a collaborative and cross-functional way to proactively identify, investigate, and address fraud concerns

Collaborate with our Banking Partners and Merchants to gain a full understanding of the fraud concerns

Process APP Reimbursement claims, providing a thorough investigation and determining the liability outcome

Identify opportunities for improvement of the current methods through data-analysis, testing, and tracking

Have an understanding of fraud typologies and fraud risks

Ability to effectively process escalation tickets and follow operational processes

Ability to work with fraud detection tools and improving / optimising the coverage

Excited to work in a dynamic and fast-changing environment with the ability to adapt to the business challenges in front of you

Strong stakeholder management to be able to communicate clearly with other parts of the organization, explain fraud and our processes as well as manage expectations

Naturally curious and proactive; while experience documenting and optimizing business processes is a plus, your passion for taking the initiative and learning is what truly sets you apart