→Responsible for planning, coordinating, and executing seasonal and community events, including Christmas distribution, Toyland registration, and other similar large-scale program events, ensuring efficient operations, positive participant experience, and adherence to organizational policies and procedures.

→Works cooperatively with leadership on logistical support and details associated with, Receptions, Tree of Lights, Annual Meetings, Backpack Drive, Adopt-a-Family, D.J.’s Hero, and other similar department events.

→Review, create and manage Rental Event Orders (REOs) to assure they reflect client needs and clearly communicate needs to other staff.
→Facilitate set up and execution of events and respond to client needs, adjusting as necessary.
→Enthusiastically greet guests, guide and direct them, and remain available to answer questions and respond to needs as they arise.
→Respond to rental and birthday party inquiries, gather all relevant information, and guide through booking and reservation process.
→Oversee and coordinate ‘day-of’ birthday party execution following established guidelines to assure excellence in client experience.
→Creatively and proactively resolve client issues/complaints involving management as needed.
→Support post event follow up and data collection.
→Provide support for basic audiovisual (AV) setup and operation for events and coordinate with appropriate staff for more advanced needs.
→Proactively recommend adjustments or improvements to established procedures that you feel may improve efficiency or customer experience.
→Assist with set-up and clean-up for both internal and external events.
→Ensure all spaces, equipment, and activities are prepared for birthday party events.
→Demonstrate a high level of responsiveness for both internal and external customers and provide exceptional client service.
→Assist in maintaining kitchen area to set standards and assure any users are abiding by established policy.

→This position may be required to work evenings, weekends and holidays as required for events.
→Driving is an essential function of the position.

Events & Rentals Specialist

Listing Details