T
Ttecdigital5mo ago

CCaaS Architect - Bilingual French & English

CanadaCanada·TorontoRemoteFull-Timemid
OtherArchitectConstruction & Real Estate
2 views0 saves0 applied
Apply Now

Quick Summary

Overview

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same,

Technical Tools
OtherArchitectConstruction & Real Estate
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC is seeking an enthusiastic CCaaS Architect to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading.
 
As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. 
  • Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
  • Design, develop and implement AI self-service applications with Google CCAI
  • Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
  • Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
  • Collaborate with project team members to provide input to conversation design specifications
  • Integrate to backend systems using web services, databases, and reporting
  • Perform Unit Testing of developed code
  • Assist with System and Functional Testing
  • Multi-lingual; fluent English and French verbal/written communication
  • 8+ years of contact center architect experience overall
  • 4+ years of experience with AI solutions
  • Knowledge of Google Cloud Platform Services
  • IAM
  • Storage
  • Networking
  • Cloud Run, Cloud Run Functions
  • Ability to support multiple projects at the same time
  • Experience in managing large multi-site contact center implementations
  • Experience managing and guiding developers or interest in doing so
  • Experience in writing Solution Document Designs/specifications for Contact Center solutions
  • Experience supporting quality assurance and user acceptance testing
  • Experience with contact center reporting
  • Must be able to work independently, be organized, self-motivated, and have attention to detail
  • Excellent communication skills, both written and verbal
  • Candidate must have a 4-year bachelor’s degree
  • 2+ years of technical on-hands experience with Google CCaaS or UJET
  • Google Certification and/or Badge completion
  • Experience managing staff
  • Experience developing mobile applications (IOS, Android)
  • Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.)
  • Experience migrating legacy premise Contact Center platforms to cloud services
  • Experience developing Conversational Agents (Dialogflow)
  • Proficient in Javascript, NodeJS and frameworks (express and spring)

    • Location & Eligibility

    Where is the job
    Toronto, Canada
    Remote within one country
    Who can apply
    CA
    Listed under
    Canada

    Listing Details

    Posted
    November 11, 2025
    First seen
    March 26, 2026
    Last seen
    May 5, 2026

    Posting Health

    Days active
    39
    Repost count
    0
    Trust Level
    32%
    Scored at
    May 5, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position

    4 other jobs at Ttecdigital

    View all →

    Explore open roles at Ttecdigital.

    T
    Senior Consultant - Analytics
    Full-Time
    T
    Consultant - Analytics
    Full-Time
    T
    Senior Consultant - AWS
    Full-Time
    T
    Principal Consultant / Principal Architect - Microsoft Alliance
    Full-Time

    Similar Architect jobs

    View all →
    NEORISNEORIS
    SAP Architect Solution
    NiceNice
    Senior End Client Architect
    A
    Agecareers
    Storage Architect
    NeuraflashNeuraflashRemote
    Salesforce Agentforce Architect (Technical Architect)
    $101k–$245k/yr
    Remote
    T
    TrilogyfederalRemote
    AWS Database Architect
    USD 90000–115000
    Full-time RemoteRemote
    P
    PlanettechnologiesRemote
    Senior Office 365 Architect
    Full-TimeRemote

    Browse Similar Jobs

    Fit-Out Manager353Site Supervisor263Development Manager195Real Estate Agent128Surveyor109Construction Manager88Estimator85Facilities Technician82Site Manager52Leasing Specialist50Scheduler47Maintenance Manager45Site Engineer31Facilities Manager30Asset Manager26Building Inspector25Property Manager23Infrastructure Manager20Construction Coordinator16Construction Estimator15
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    T
    CCaaS Architect - Bilingual French & English
    Apply Now