Assistant Customer Success Associate (Remote - Mexico) (Remote)

Turn is a technology platform that helps companies quickly and efficiently screen potential workers. We specialize in serving businesses that hire at a high volume, like Uber, Lyft, and DoorDash, where fast and accurate background checks are critical for getting workers on the job without delays.

Traditional background checks can be slow and expensive, but Turn.ai uses automation and advanced data processing to deliver results faster and at a lower cost. This allows companies to scale their workforce quickly while maintaining compliance and security. Essentially, we streamline and simplify the hiring process for businesses that rely on a large, flexible workforce. 

Turn specializes in providing robust support to talent platforms, staffing agencies, and employers across more than 30 different industries throughout the U.S. and Canada.

The ideal Assistant Customer Success Associate at Turn is a proactive, detail-oriented, and customer-focused individual who thrives in a fast-paced environment. You are a strong communicator, capable of building and maintaining positive relationships with customers and internal teams. You have experience in customer service and account management, with a keen ability to support clients in achieving their goals. You are also eager to learn, adaptable, and passionate about delivering an excellent customer experience.

Preferred experience in consumer data, background checks, or related industries. Previous experience working with US-based companies is a plus.