Technical Services Analyst II

Join 2J Supply, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!

With over 60 years of trusted service, 2J Supply has built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors.

At 2J Supply, we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

• Listening to Understand
• Contributing Respectfully
• Thinking Creatively
• Acting with Responsibility

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

The Technical Services Analyst II will provide support for desktop/laptop computers and peripherals which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment while ensuring optimal performance. Troubleshoot reported problems in a timely and accurate manner and provide end user training/assistance when required.

This position will serve 2J Supply customers from a home-based office located in the area. Our ideal candidate is based in Dayton, OH.

• Provide remote technical support for HVAC product installation and service, identifying and communicating risks, requirements, and issues, or escalating to appropriate resources when needed.
• Communicate technical information clearly and effectively to individuals with varying levels of experience, including customers and internal teams.
• Build and maintain positive, customer-focused relationships with Sales, Operations, and other internal partners.
• Conduct on-site customer visits to provide technical guidance, troubleshoot issues, and support problem resolution, escalating complex matters to manufacturers or senior resources as appropriate.
• Learn and utilize approved software tools for load calculations and ductwork design and equipment planning.
• Develop and deliver training programs on product lines and applications, including certification courses and sessions to enhance product knowledge for internal and external teams.
• Participate in industry and manufacturer-led training to maintain current knowledge of products, technologies, and best practices.
• Collaborate with customers, vendors, and internal teams to ensure proper product application and adherence to technical specifications.
• Maintain accurate records of customer interactions, product issues, and service updates; provide feedback to support continuous improvement of products and services.
• Troubleshoot technical problems, respond to inquiries, and recommend effective solutions to customers and internal stakeholders.
• Utilize tracking systems to document and manage customer visits, inquiries, and ongoing communication.
• Serve as a lead trainer for the organization, delivering in-depth vendor product training and supporting a “train-the-trainer” model for employees and customer certification needs.
• Perform other duties and responsibilities as assigned.

• Bachelor’s Degree in Management, Marketing, or related field.
• 3+ years of HVAC industry experience, preferably with specialized or complex product lines.
• Strong verbal, written, and interpersonal communication skills, with the ability to convey technical information clearly
• Valid, unrestricted driver’s license with the ability to travel to branch locations and customer sites as needed
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and ability to learn and apply technical systems and manufacturer specifications
• Demonstrated ability to troubleshoot issues, think critically, and solve problems in a fast-paced environment
• Ability to manage multiple priorities effectively and adapt to changing demands
• Strong customer service skills, with the ability to navigate challenging situations in a professional and solutions-oriented manner
• Willingness to provide occasional after-hours support as needed
• Ability to learn and utilize industry-specific tools, including load calculation and equipment design software

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

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